Privacy Policy, Cookies & Terms of Use

1. Data Controller

Zil Global LLC (hereinafter "Zil", "we", "our" or "the Company"), a limited liability company organized and existing under the laws of the State of Delaware, United States of America, with its registered office at 8 The Green, Dover, Delaware 19901, USA, is the entity responsible for the collection, processing, storage, and protection of personal data and information obtained through this website (zil.global), all its subdomains (including, without limitation, help.zil.gl, workspace.zil.global, and any other current or future subdomain), associated web applications, and any other digital medium operated by the Company.

By accessing, browsing, or using any of our websites, platforms, or digital services, the user (hereinafter "the User", "you" or "your") acknowledges having read, understood, and fully accepted the terms of this Policy. If you do not agree with any of its provisions, we ask that you refrain from using our services.

2. Scope and Application

This Policy applies to all personal and non-personal information collected by Zil through:

• The main website zil.global and all its internal pages.
• Subdomains operated by Zil, including but not limited to help.zil.gl and workspace.zil.global.
• Contact, registration, job application, service request forms, and any other data capture mechanism.
• Analytics, tracking, advertising, and remarketing tools integrated into our digital properties.
• Electronic communications sent or received by Zil (email, support forms, chat).
• Integrations with third-party platforms operating in conjunction with our services.
• Mobile or desktop applications, current or future, linked to Zil services.

Zil reserves the right to expand the scope of this Policy to cover new digital properties, services, or data collection mechanisms without prior individualized notice, publication of the updated version on this website being sufficient.

3. Information We Collect

3.1 Information voluntarily provided

When you interact with our forms, services, or platforms, you may provide us with:

• Personal identification data: full name, email address, phone number, postal address, date of birth, nationality.
• Professional and artistic data: artist name, record label name, company or brand name, website, social media profiles, professional biography, release or publication history.
• Commercial information: type of service requested, estimated budget, project objectives, deadlines, information about music catalog or content.
• Job application data: curriculum vitae, cover letter, portfolio, professional references, salary expectations, availability, prior experience, academic background.
• Files and multimedia content: documents, images, audio, video, music demos, presentations, compressed files, and any other type of file the User voluntarily uploads.
• Communications: content of messages sent through contact forms, email, support, or any enabled channel.
• Billing and payment data: information necessary for the provision of paid services, processed through secure payment providers.

3.2 Information collected automatically

When you visit our website, we automatically collect the following information through cookies, tracking pixels, analytics scripts, and similar technologies:

• Device technical data: IP address (IPv4 and IPv6), browser type and version, operating system and version, screen resolution, browser language, time zone.
• Browsing data: pages visited, referral URL (origin site), landing page, navigation sequence, time spent on each page, scroll depth, pages per session.
• Interaction data: clicks (including element, position, and destination URL), form submissions (start and completion), outbound link clicks, UI element interactions, multimedia content playback.
• Attribution and marketing data: complete UTM parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content), advertising click identifiers (fbclid from Meta, gclid from Google, ttclid from TikTok, and any other current or future identifier), first-touch and last-touch campaign interaction data.
• Session and tracking identifiers: session ID generated via crypto.randomUUID(), advertising platform cookies (_fbc, _fbp from Meta; _ga, _gid from Google Analytics), device identifiers, browser fingerprint.
• Performance data: load times, JavaScript errors, Core Web Vitals metrics, connectivity status.

3.3 Information from third parties

We may receive additional information about the User from external sources, including:

• Social media platforms when the User interacts with our content or advertising.
• Business and professional data enrichment services.
• Music distribution platforms and DSPs (Digital Service Providers).
• Identity verification and fraud prevention providers.
• Publicly available data sources.

4. Purposes of Processing

The collected data is used for the following purposes, this list being non-exhaustive:

4.1 Service provision

• Processing and responding to User inquiries, requests, and communications.
• Managing the contractual and commercial relationship with clients and artists.
• Administering job applications, evaluating candidates, and managing selection processes.
• Providing access to contracted platforms, tools, and services.
• Issuing invoices, managing payments, and administering the accounting relationship.

4.2 Marketing and advertising

• Executing, managing, measuring, and optimizing digital advertising campaigns on any platform (Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, Spotify Ad Studio, YouTube Ads, and any other current or future platform).
• Creating custom audiences and lookalike audiences on advertising platforms using User data.
• Performing remarketing and retargeting across multiple channels and devices.
• Sending commercial communications, newsletters, notifications, and promotional material via email or other means, unless the User expresses their objection.
• Personalizing website content, offers, and experience based on User profile, interests, and behavior.
• Tracking conversions and performing multichannel traffic source attribution.

4.3 Analytics and research

• Analyzing website performance, navigation patterns, and user behavior to improve experience, design, and functionality.
• Generating statistical, aggregated, and anonymized reports on the use of our services.
• Conducting A/B tests, conversion optimization experiments, and usability studies.
• Developing predictive models and market trend analysis.
• Researching and developing new products, services, and features.

4.4 Security and compliance

• Detecting, preventing, and investigating fraudulent activity, abuse, spam, or unauthorized use of our services.
• Protecting the rights, property, and security of Zil, its users, and third parties.
• Complying with applicable legal, regulatory, tax, and reporting obligations.
• Responding to requests from competent judicial, administrative, or regulatory authorities.
• Exercising and defending the Company's legal rights in judicial or administrative proceedings.

4.5 Other purposes

• Any other purpose compatible with the foregoing.
• Any purpose communicated at the time of collection of specific data.
• Any purpose reasonably necessary for the operation of Zil's business.

5. Tracking, Analytics, and Advertising Tools

Zil uses a comprehensive ecosystem of tracking, analytics, and advertising tools. The following are the main tools currently implemented, this list being non-exhaustive, as Zil reserves the right to add, modify, or replace tools at any time:

5.1 Google Tag Manager (GTM)

A tag management system that administers the loading and execution of all tracking, analytics, and advertising scripts on the website. GTM can deploy tags from any provider without modifying the site code.

5.2 Google Analytics

Web analytics service by Google LLC that collects browsing, audience, acquisition, behavior, and conversion data. It may use first-party cookies (_ga, _gid, _gat) and transmit data to Google servers in the United States or other countries.

5.3 Meta Pixel (Facebook Pixel)

A code snippet from Meta Platforms, Inc. loaded on the site that enables: tracking ad conversions from Facebook and Instagram, building custom audiences for future campaigns, creating lookalike audiences, optimizing ad delivery, and enabling dynamic remarketing. It uses cookies (_fbc, _fbp) and transmits browser event data (PageView, Lead, Contact, ViewContent, and custom events) to Meta servers.

5.4 Proprietary analytics system

Zil operates an internally developed analytics system that logs user interaction events using the browser's local storage (localStorage). This system captures:

• Click events with event delegation (clicked element, destination URL, link text).
• Form start and submission events with context data (identified form, completed fields).
• Outbound link clicks with full destination URL.
• First-touch and last-touch UTM attribution data, stored persistently.
• Event queue in localStorage synchronized periodically and sent via navigator.sendBeacon() or fetch().
• Session data including session ID, timestamps, referrer, and landing page.

5.5 Form tracking system

A dedicated lead data enrichment system that, upon form submission, automatically collects and attaches:

• User IP address obtained via external service ipify.org (api.ipify.org).
• Meta cookies (_fbc, _fbp) read from the user's browser.
• Complete UTM parameters extracted from the URL (including fbclid and gclid).
• Unique session ID generated via crypto.randomUUID().
• Full browser user agent.
• Referral URL (document.referrer).
• Event timestamp.

This enriched information is transmitted to workspace.zil.global/api/leads for processing and storage.

5.6 Additional and future tools

Zil reserves the right to implement additional tracking, analytics, personalization, advertising, testing, heatmap, session recording, chatbot, artificial intelligence, and any other technology tools it deems useful for its operations, without the need to update this Policy for each individual implementation, provided such tools operate within the framework of purposes described herein.

6. Cookies, Local Storage, and Similar Technologies

This site uses cookies (first-party and third-party), local storage (localStorage), session storage (sessionStorage), tracking pixels, web beacons, browser fingerprinting, and other storage and tracking technologies for the following purposes:

6.1 Strictly necessary cookies

• Site language preference (locale).
• Cookie banner acceptance status (cookiesAccept in localStorage).
• Session and authentication tokens where applicable.

6.2 Analytics and performance cookies

• Google Analytics (_ga, _gid, _gat): traffic, audience, and behavior measurement.
• Proprietary analytics system event queue (localStorage).
• First-touch and last-touch UTM attribution data (localStorage).
• Performance and user experience metrics.

6.3 Marketing and advertising cookies

• Meta Pixel (_fbc, _fbp): conversion tracking, remarketing, and audience creation.
• Google Ads (conversion and remarketing cookies).
• Any other advertising platform cookie deployed through GTM.

6.4 Consent

By clicking "Accept" on the cookie banner, by continuing to browse the website after viewing the notice, or by actively using any of our services, the User grants their free, informed, express, and unequivocal consent for the use of all tracking technologies described in this Policy and any others implemented in the future within the framework of purposes established herein.

The User may manage cookies through their browser settings. However, disabling cookies may significantly affect website functionality and user experience quality. Zil does not guarantee the proper functioning of its services if essential cookies are disabled.

7. File Uploads, User-Generated Content, and Liability

Zil allows users to upload files, documents, multimedia content, and other information through various mechanisms, including without limitation: contact forms, job application forms (Jobs section), service requests, and any other channel enabled for receiving content.

7.1 User representations and warranties

By uploading any type of content or information through our platforms, the User represents, warrants, and agrees that:

• They are the legitimate owner of all rights to the uploaded content, or have express, irrevocable, and sufficient authorization from the rights holder to share it and grant Zil the necessary rights for its use.
• The content does not infringe intellectual property rights (copyright, trademarks, patents, trade secrets), privacy rights, image rights, moral rights, or any other third-party rights.
• The content is not unlawful, fraudulent, defamatory, libelous, obscene, threatening, harassing, discriminatory, or in violation of any applicable law or regulation.
• The content does not contain viruses, malware, spyware, ransomware, malicious code, harmful scripts, or any component that could compromise the security of Zil's systems or those of third parties.
• All information provided is truthful, accurate, and up to date.
• In the case of job applications, the curriculum vitae, references, and other information provided are authentic and verifiable.

7.2 Indemnification

The User agrees to indemnify, defend, and hold harmless Zil Global LLC, its directors, officers, employees, agents, partners, affiliates, successors, and assigns from and against any and all claims, demands, legal actions, losses, damages, costs, expenses (including reasonable attorney fees), and liabilities of any nature arising directly or indirectly from: (a) content uploaded by the User; (b) breach of any representations and warranties contained in this Policy; (c) infringement of third-party rights; or (d) misuse of Zil's services.

7.3 Content license

By uploading content to our platforms, the User grants Zil a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, distribute, display, and exploit such content to the extent necessary for service provision, application evaluation, internal operations, process improvement, and any other legitimate business purpose. This license survives even after the User ceases to use our services, with respect to content already uploaded.

7.4 Limitation of liability for User content

Zil assumes no responsibility whatsoever for the accuracy, legality, suitability, quality, originality, or completeness of content uploaded by users. We reserve the right, but not the obligation, to review, moderate, reject, or remove any content that, in our sole discretion, we deem inappropriate, potentially infringing, harmful, or contrary to our interests, without obligation of prior notice or justification to the User.

8. Data Retention

We retain personal data for the period necessary to fulfill the purposes for which it was collected, plus applicable legal statute of limitations periods. Without prejudice to the foregoing:

• Client and business relationship data is retained during the term of the contractual relationship and for a minimum of 7 (seven) additional years after termination, in accordance with applicable tax and legal obligations.
• Job application data may be retained indefinitely for future searches and opportunities, unless the data subject expressly requests its deletion.
• Analytics and tracking data is retained in aggregate form indefinitely for statistical and historical purposes.
• Marketing and attribution data is retained for the time necessary for proper campaign measurement and optimization, which may extend for several years.
• Activity logs are retained for a minimum of 3 (three) years for security, audit, and compliance purposes.
• Content uploaded by users (files, documents) is retained for as long as Zil deems necessary for its operations.

Zil reserves the right to retain data for longer periods when legal, contractual, security, or legitimate interest reasons so justify.

9. Data Sharing and Transfers

Zil may share, transfer, or make available User personal data to the following categories of recipients:

• Zil Global group companies: any subsidiary, affiliate, controlled, controlling, related, or commonly managed entity, current or future.
• Service providers: companies providing services on behalf of Zil, including web hosting, cloud infrastructure, payment processing, email services, data storage, technical support, legal and accounting services.
• Advertising platforms: Google (Google Ads, Google Analytics, YouTube), Meta (Facebook, Instagram, WhatsApp Business), TikTok, LinkedIn, Spotify, and any other digital advertising platform, for targeting, measurement, optimization, and remarketing purposes.
• Music distribution platforms and DSPs: Spotify, Apple Music, Amazon Music, YouTube Music, Deezer, Tidal, and any other streaming or digital distribution service.
• SaaS and productivity tools: CRM, email marketing platforms, project management tools, customer support systems, collaboration tools.
• Business and commercial partners: when necessary for the provision of services contracted by the User or for business opportunities.
• Competent authorities: governmental, judicial, tax, regulatory, or law enforcement bodies, when required by law or formal request.
• Professional advisors: attorneys, accountants, auditors, and other professionals under duty of confidentiality.
• In the event of corporate transactions: any third party involved in a merger, acquisition, restructuring, asset sale, or business transfer involving Zil.

9.1 International transfers

As Zil operates globally with its headquarters in the United States, personal data may be transferred, stored, and processed in the United States and in any other country where Zil, its affiliates, or service providers maintain facilities. By using our services, the User expressly consents to the international transfer of their data, including to jurisdictions that may not offer the same level of data protection as their country of residence.

10. Legal Basis for Processing

The processing of personal data by Zil is based on the following legal grounds, as applicable:

• Consent: granted by the User upon accepting this Policy, using our services, submitting forms, or interacting with our website.
• Contractual performance: when processing is necessary for the conclusion or performance of a contract with the User.
• Legitimate interest: for direct marketing purposes, security, fraud prevention, service improvement, and business operations.
• Legal obligation: when processing is necessary to comply with a legal obligation applicable to Zil.

11. Information Security

Zil implements commercially reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or misuse. These measures include, without limitation: data encryption in transit (TLS/SSL), role-based access controls, security monitoring, and internal information handling policies.

Notwithstanding the foregoing, the User acknowledges and accepts that no data transmission or storage system is infallible or completely secure, and that the internet is an inherently insecure medium. Zil cannot guarantee absolute data security and shall not be liable for security breaches occurring despite the implementation of reasonable protection measures, nor for interceptions or unauthorized access beyond its reasonable control.

12. User Rights

Subject to applicable legislation and its limitations, the User may request:

• Access: obtain confirmation as to whether their data is being processed and access a copy thereof.
• Rectification: request correction of inaccurate or incomplete data.
• Deletion: request erasure of their data when it is no longer necessary for the purposes of processing, subject to mandatory retention periods.
• Objection: object to the processing of their data for direct marketing purposes.
• Portability: where technically feasible and legally applicable, obtain their data in a structured format.

To exercise any of these rights, the User must send a request to [email protected] or [email protected], properly identifying themselves and specifying the right they wish to exercise. Zil will respond within the timeframes established by applicable legislation, which in no case shall be less than 30 (thirty) business days.

Zil reserves the right to reject requests that are manifestly unfounded, excessive, repetitive, or that compromise security, third-party rights, or the Company's legitimate operations.

13. Minors

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If a parent or legal guardian becomes aware that a minor has provided personal data to Zil without their consent, they may contact us at [email protected] to request its deletion.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services not under Zil's control. This Policy does not apply to such sites, and Zil is not responsible for their privacy practices, content, or security. We recommend that the User review the privacy policies of each third-party site they visit.

15. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of the State of Delaware and applicable federal laws of the United States of America, without giving effect to its conflict of laws provisions.

Any controversy, dispute, or claim arising out of or relating to this Policy, the processing of personal data, or the use of our services shall be submitted to the exclusive jurisdiction of the federal and state courts having jurisdiction in the State of Delaware, United States of America, the User waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

16. Modifications

Zil reserves the right to modify, update, expand, or restrict this Policy at any time and at its sole discretion, without prior individualized notice. Modifications take effect immediately upon publication on this website.

Continued use of our websites, services, or platforms after the publication of any modification constitutes full and unconditional acceptance of the updated Policy. It is the User's responsibility to periodically review this Policy to stay informed of any changes.

17. Severability

If any provision of this Policy is declared null, invalid, or unenforceable by a competent court, such nullity shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

18. Contact

For any inquiry, request, or complaint related to this Privacy Policy or the processing of personal data, the User may contact us through:

• Email: [email protected] / [email protected]
• Mailing address: Zil Global LLC, 8 The Green, Dover, Delaware 19901, USA